Refund Policy
Thank you for choosing TOTMAK Farmers Centre. We value your satisfaction and strive to provide exceptional products and services. This Refund Policy outlines our guidelines for refunds, returns, and exchanges. Please read this policy carefully before making a purchase.
1. Product Returns and Refunds
1.1 Damaged or Defective Products
If you receive a product that is damaged or defective, please contact our customer service team within 7 days of receiving the item. We will work with you to resolve the issue promptly. In such cases, we may require photo evidence or a detailed explanation of the damage or defect. Once we have assessed the situation, we will provide you with a refund, replacement, or store credit, depending on your preference and product availability.
1.2 Incorrect Orders
If you receive an incorrect product in your order, please notify us within 7 days of receiving the item. We will arrange for the return of the incorrect item at our expense and ship the correct product to you as soon as possible. If the correct item is no longer available, we will issue a refund or provide store credit.
1.3 Unsatisfactory Products
We take pride in the quality of our agricultural products and stand behind their performance. If, for any reason, you are not satisfied with a product you have purchased, please contact our customer service team within 7 days of receiving the item. We will work with you to understand the issue and explore potential solutions. In some cases, we may offer a refund, replacement, or store credit, subject to the following conditions:
• The product must be returned in its original condition, unopened, and unused.
• The product must be returned within 7 days of the original purchase date.
• Return shipping costs will be the responsibility of the customer unless the return is due to an error on our part (e.g., damaged or defective product.
2. Service Refunds
2.1 Consulting and Advisory Services
If you are dissatisfied with our consulting or advisory services, please contact us within 7 days of receiving the service. We will review your concerns and determine an appropriate resolution. Refunds for services provided will be considered on a case-by-case basis, taking into account the nature of the service and the circumstances of the situation.
3. General Terms
• All refund requests must be submitted in writing or via email to our customer service team.
• Refunds will be issued using the original payment method unless otherwise agreed upon.
• We reserve the right to refuse a refund or exchange if the returned product does not meet our return policy criteria.
• Shipping and handling charges are non-refundable unless the return is due to an error on our part.
• Refunds are processed within 7 days of approval and may take additional time to reflect in your account.
4. Exceptions
The following items are not eligible for return or refund:
• Perishable goods, including live plants or fresh produce.
• Products that have been opened, used, or damaged by the customer.
• Clearance or sale items, unless they are damaged or defective.
5. Changes to the Refund Policy
We reserve the right to modify or update this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website. We recommend reviewing this policy periodically to stay informed about our refund guidelines.
Contact Us
If you have any questions or concerns about our Refund Policy, please contact our customer service team at:
TOTMAK Farmers Centre
Address: Totmak Farmers Centre Complex, KM 10 Lagos-Abeokuta Expressway, By Total Filling station, Arigbajo, Ifo Ogun State
Email: info@farmerscentre.com.ng
Phone: (+234) 907-5341-647.
Our team is available to assist you and provide further clarification regarding our refund processes.
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