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Frequently Asked Questions
Welcome to the Frequently Asked Questions (FAQ) page of TOTMAK Farmers Centre. Here, we have compiled a list of common questions and answers to provide you with quick and helpful information about our agricultural products, services, and policies. If you have a question that is not addressed below, please feel free to contact us directly, and our knowledgeable team will be happy to assist you.
GENERAL QUESTIONS
What does TOTMAK Farmers Centre offer?
TOTMAK Farmers Centre offers a range of agricultural products and services. We provide livestock feeds for poultry, pigs, and fish, along with veterinary drugs such as antibiotics, multivitamins, dewormers, and disinfectants. Additionally, we offer veterinary services, including lab and diagnostics, consulting services, and pet care products.
How can I contact TOTMAK Farmers Centre?
You can reach us by visiting our physical location at any of our branches, by calling or sending a WhatsApp message to +2349075341647, or by using the live chat option on our website to chat with a customer representative. You can also visit our Contact Us page, located at the top right or bottom of our website, for additional contact information and a contact form
PRODUCT AND SERVICES
Are your livestock feeds suitable for all animals?
Our livestock feeds are specifically formulated for poultry, pigs, and fish. Each feed is designed to meet the nutritional needs of the respective animal. We recommend selecting the appropriate feed based on the target species.
Can I find information about the ingredients and usage instructions for your products?
Yes, we strive to provide accurate and detailed information about our products. You can find ingredient lists, nutritional information, and usage instructions on the product labels and packaging. If you have any specific questions, please don't hesitate to reach out to us.
Do you offer veterinary consultations or services for specific animal health concerns?
Yes, we have a licensed veterinarian who can provide consultations and veterinary services. Our veterinarian can offer guidance, recommendations, and discuss general health concerns. For specific diagnoses and in-depth treatments, we advise consulting with a veterinarian who can physically examine your animals.
ORDERING & SHIPPING
How can I place an order for your products?
You can place an order, by visiting our online store, or by contacting our customer service team via email, phone, or livechat option. Our team will guide you through the ordering process and assist with any questions or concerns you may have.
What are the shipping options available?
We offer various shipping options depending on your location and the products you are ordering. Our customer service team will provide you with the available shipping methods, estimated delivery times, and associated costs when you place your order.
Can I track my order once it has been shipped?
Yes, we provide tracking information for shipped orders. Once your order has been processed and shipped, we will provide you with the necessary tracking details. You can use this information to track the progress of your delivery.
PAYMENT METHOD
What payment methods are available?
Currently, we accept payment via bank transfer. When placing an order, you will receive detailed instructions with our bank account information. You can make the payment by initiating a transfer from your bank to our designated account. We apologize for any inconvenience if your preferred payment method is not available at this time.
Can I pay with cash upon delivery?
We currently do not offer cash-on-delivery (COD) as a payment option. We accept payment via bank transfer, which should be completed before your order is shipped or picked up. This helps ensure a smoother and more efficient process for both parties.
Are there any additional charges or fees for bank transfers?
Please note that bank transfer fees or charges imposed by your bank for the transfer are your responsibility. We recommend checking with your bank for any applicable fees before initiating the payment.
PROOF OF PAYMENT
How can I provide proof of payment?
After making the bank transfer, you can provide proof of payment by following these steps:
a. Take a clear photo or scan the payment receipt or transaction confirmation.
b. Log in to your account on our website (if applicable) or access the confirmation email you received after placing your order.
c. Locate the "Proof of Payment" section, usually found in the "Order Details" or "My Orders" section.
d. Click on the "Upload" or "Choose File" button to select the photo or scanned copy of your payment receipt from your device.
e. Submit the proof of payment by clicking the "Upload" or "Submit" button.
What information should be visible in the proof of payment?
When providing proof of payment, ensure that the following information is clearly visible:
Date of the transaction,
Our bank account details as the recipient,
Transaction/reference number,
The amount paid.
How long does it take to verify my proof of payment?
Our team will verify your proof of payment within 10 minutes of submission. Please note that this timeframe may vary depending on the volume of transactions and business hours. We appreciate your patience, and we will process your order as soon as the payment is confirmed.
What should I do if my proof of payment is not accepted or there is a delay in verification?
If you encounter any issues with your proof of payment or experience a delay in verification, please contact our customer service team via livechat option or call us on 09075341647. Our team will assist you in resolving any concerns or discrepancies.
We hope these FAQs have provided you with the necessary information regarding payment methods and proof of payment. Should you have any additional questions or require further assistance, please don't hesitate to reach out to our customer service team. We are here to ensure a smooth and secure payment process for your orders.
REFUND POLICY
What is your return policy for products?
Our return policy allows for returns and refunds under specific circumstances, such as receiving damaged or incorrect products. Please refer to our Refund Policy for detailed information on how to initiate a return and the conditions that apply.
Can I return veterinary services or lab and diagnostic services?
Due to the nature of veterinary services and lab and diagnostic services, they are not eligible for returns or refunds. We recommend discussing any concerns or issues directly with our customer service team, and we will strive to address them to your satisfaction.
Please note that these FAQs provide general information. For specific inquiries or further clarification, please reach out to our customer service team. We are here to assist you and ensure your experience with TOTMAK Farmers Centre is smooth and satisfactory.