SHIPPING & DELIVERY
Q: How will my order arrive?
You will receive your order either via our Direct Delivery Service or an Independent Shipping Agents. The size and weight of your online purchase are factored into your total billing charge.
Direct Delivery – Totmak Farmers’ centre will deliver your order in one of two ways; directly from or delivery personnel (depending on the store proximity to the final destination) or via an Independent shipping agent for those outside Lagos and Ogun State.
After you place your order, you will be contacted (typically within 24hrs to 72hrs business hours to schedule a delivery. Please arrange for someone to be present when the truck arrives. We understand timing is important, so if you need to reschedule the date, contact us as soon as possible at the phone number listed in your order confirmation: 0900-000-0000 or via email firstname.lastname@example.org.
We request a 48-hour notice if you want to reschedule or cancel delivery. You may incur an additional fee if you reschedule less than 48 hours prior to delivery, or if no one is available when the delivery team arrives. If delivery does not take place within 15 days of the original scheduled delivery date, the order may be treated as a cancelled order.
Independent Shipping Agents- These agents are used to ship items to other parts of Nigeria aside Lagos and Ogun State. They may not offer home/farm delivery nor cash on delivery (COD) services. As a result, orders from outside Lagos and Ogun state has to be prepaid, and also because we do not have offices in these states at the moment.
Q: How do I know when my order is arriving?
In Direct Delivery orders, typically around two to five business days after purchase, you will receive email notifications on the status of your order and our delivery service team will contact you and schedule a delivery time at your convenience. They will also call you the day before delivery to further confirm the delivery time and date.
In an Independent Shipping Agent delivery, orders would arrive within 14 business days. Upon arrival of your consignment(s), the agent will contact you to come to their depot with a means of Identification to claim your goods.
Q: Can I get my orders delivered same day?
For same day delivery, the order has to be placed before 10.00am. However, this depends on the product ordered and the location for delivery. Below are lists of locations that are covered by the same day delivery service.
Sango Ota and its environs.
Owode, Atan, Idiroko and its environs.
Ifo and its environs.
Abeokuta and its environs.
Certain areas in Lagos.
Q: What about hidden costs?
There are no extra costs or additional dispatch charges, except for bulk orders. The price listed on the website is the final price, what you see is what you pay. Our prices are all inclusive, except for corporate clients that would require inclusion of Withholding Tax and VAT to be applied to the total order value.
Q: Can orders be shipped internationally?
At the moment we don’t deliver items internationally. You are more than welcome to make your purchases on our site from anywhere in the world, but you’ll have to ensure the delivery address is within Nigeria.